This guide explains how you can capture the network traffic with
Wireshark. The information you get this way then please send us to
info@ozekisms.com. Our technical engineers
then can look into the files and help you overcome the experienced issues quickly.
With Wireshark you can save all the outgoing network packages
via all network cards. First, please download Wireshark from
http://www.wireshark.org/download.html,
install and run it (Figure 1).
Figure 1 - Download Wireshark
As the next step select the network interface via which you wish to
capture the network packages (Figure 2).
Figure 2 - Select the network interface
Start the capturing process (Figure 3).
Figure 3 - Capturing
When you wish to stop capturing process, click on Stop button. Then
click on Save at File menu (Figure 4).
Figure 4 - Save captured data
Provide a name for the captured data, specify the place where
you wish to save the file and click on Save (Figure 5).
Figure 5 - Save captured data
Finally, send us the saved capture data to
info@ozekisms.com (Figure 6).
Our technical engineers will look into the captured data and respond you as soon
as possible.
