Manual uninstallation

This guide gives information about how the software can be uninstalled manually. Normally you will not use this information, because the software can be handled as any other .msi installation package.

Step 1.) Stop the service

Start -> Run -> services.msc
Stop the Ozeki NG - SMS Gateway service

Step 2.) Unregister the service

Start -> Run -> cmd.exe
cd "C:\Program Files\Ozeki\OzekiNG - SMS Gateway"
InsSrv.exe uninstall OzekiNG
close the command shell
Note: if InsSrv.exe is not in the directory, you can download it from this location: InsSrv.exe

Step 3.) Delete the application directory

Use windows explorer to delete this directory:
C:\Program Files\Ozeki\OzekiNG - SMS Gateway

Step 4.) Delete the uninstaller from the registry

Start -> Run -> regedit.exe
Open the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Browse through the subkeys. One of the subkeys will be referring to Ozeki NG
My subkey was: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4B91020D-9242-4E00-96A0-ACA2E0447FFB}
Delete this subkey!

Step 5.) Delete the installed product entry from the registry

Start -> Run -> regedit.exe
Open the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\
Browse through the subkeys. One of the subkeys will be referring to Ozeki NG
My subkey was: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D02019B4242900E4690ACA2A0E44F7BF

Delete this subkey!

More information

Next page: Manual upgrade