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OZEKI NG SMS Gateway - Product Guide

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Ozeki NG SMS Gateway is a software product. It gives you the ability to connect to telephone networks to be able to send SMS/MMS messages to mobile phones and to dial voice calls. It is the best SMS/MMS and Voice message gateway available and has already been put to operation at several thousand companies world wide.

Mobile messaging is used by businesses to notify customers, suppliers and employees; it brings significant improvement in operational excellence. Are you ready to improve your operations? Learn, how you can do it with Ozeki NG SMS Gateway!

Automated phone calls?
Ozeki Phone System XE VoIP PBX software is an advanced PBX built for automated voice calls and 2 way SMS messaging. It has outstanding APIs for software developers. It can be used for:

Phone calls from SQL
Phone calls from HTTP
Voice and SMS applications

Callcenter developers
If you are working on telephone solutions, please check out the Ozeki VoIP SIP SDK.
It can be used to create VoIP client and server software.

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If you wish to get further information, do not hesitate to contact us!

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How to make VoIP calls with Ozeki NG SMS Gateway

Check out the voice call feature...

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Ozeki NG is known to be a very reliable software when it comes to SMS/MMS messaging. It can handle large load of traffic and it operates seemlesly in the background 24/7. It also integrates very well with the corporate infrastructure as it can send SMS messages directly from a database through various communication channels.

With the voice call feature, the users have the ability to dial telephone numbers automatically and to play in voice messages after the call has been picked up.

To jump to some early conclusions about the voice call feature of Ozeki NG SMS Gateway, we can state that it is a great addition to mobile messaging. Adding voice messaging capability to mobile messaging systems is a benefit for all. Now the users can select the best suited message type for the given situation. A decision can be made to send out an SMS text message to a mobile phone, to send out a multimedia MMS message containing pictures and various attachments, or to automatically dial the telephone number and to play in a voice message. The voice message can be a previously recorded audio file or text read out using the built in text to speech converter
If you have not installed the Ozeki NG SMS Gateway yet, I recommend you to:
Download the new Ozeki NG SMS Gateway!
You can use the trial version to evaluate SMS/MMS messaging and Voice calls!

UPGRADE YOUR SYSTEM to support voice calls
The standard Ozeki NG SMS Gateway license supports SMS and MMS messages. To be able to use voice calls, you need to purchase the voice call addon!

Purchase the Voice Call Addon for Ozeki NG SMS Gateway now!

It's up to the user to determine which communication method is more appropriate for a business case. This decision can be made on a per messages basis. It is safe to bet, that SMS will still be the most popular option, but in many cases voice calls will give better results. All message types have certain advantages, but the most important thig is the ability to be able to select the message type according to the preferences of customers, suppliers, employees and the business itself.

Text messages (SMS and MMS)

In todays mobile messaging systems SMS text messages are often used in a two way scenario. An IT system can send out SMS messages to mobile phones to notify people about certain events, and people can send reply SMS messages back to confirm they have received the message. The message exchange can also be initiated by the mobile user, who sends in an SMS message and receives a response from the system. Ozeki NG SMS Gateway makes this two way communication possible.

Voice calls

Automated voice calls are appropriate when the mobile user needs to be contacted urgently, or it is important to have an immediate reply or information about whether he got the message or not.

The voice call feature of Ozeki NG SMS Gateway can be accessed the same way as the SMS feature. A telephone number and the message text (or a file name to a previously recorded audio file) should be provided. After receiving the request Ozeki NG will dial the telephone number and when the call is picked up by the remote end it will read in the text using the built in text to speech engine (or it will play the previously recorded audio file).

During the call the remote party can optionally press a DTMF key on the telephone to confirm the call. In all cases a report is returned to the application containing information about whether the call was successfully completed, what percentage of the audio was played, and which DTMF key did the remote party press. This way confirmed notifications and customers surveys can be executed with great efficiency.

Setting up an automated SMS or Voice call system in your company

It is very easy to setup a system, that makes it possible to communicate with mobile users through SMS text messages or voice calls. The first step is to download Ozeki NG SMS Gateway and to install it on one of your Windows computers. After the SMS gateway is installed, you need to setup a communication link to the telephone network.

For SMS/MMS communication you can use a GSM modem or an IP SMS connection as the communication link to the mobile telephone network. A GSM modem is basically a mobile phone that is attached to your computer with a data cable. It can send SMS messages to the mobile network the same way your standard mobile handset does. (If you don't have a GSM modem on hand, you can order one directly from us.) The term IP SMS connection refers to an SMS service provided over the Internet. This service is often provided by mobile network operators for those who want to send large volume of messages. There are many IP SMS service providers out there who can supply connection details to their service. If you use an IP SMS connection your Ozeki NG SMS Gateway system will forward the SMS messages to the mobile telephone network through the Internet.

For making voice calls you have three options to setup a communication link to the telephone network. (An SMS connection cannot be used for voice calls.) For voice calls you can use a GSM Voice gateway (If you don't have one, you can order one from us.), or you can sign up for a SIP account at a VoIP telephone service on the Internet, or if you have an IP PBX with SIP support in your office, you can configure Ozeki NG to use it for making outgoing voice telephone calls.

Detailed configurations for all of the above options are available on this website. Once the communication link to the telephone network is established you can send out test messages from the graphical user interface of Ozeki NG SMS Gateway. If you have configured an SMS link you can send SMS, if you have configured a voice link, you can ask the software to dial voice calls, if you have setup both you will have both message types available.

Taking advantages of the system

Once an SMS/Voice gateway system has been installed and connected to the telephone network, SMS and voice call services can be launched and applications can be built. The common goal for these services and applications is to pass outgoing messages to Ozeki NG SMS Gateway and to be able to receives messages from it. To achieve this goal Ozeki NG SMS Gateway provides many interfaces.

Common interfaces are:
  • Database
  • HTTP
  • SMPP
  • E-mail
  • Text file
  • Command line

    All of these interfaces can be used for passing both SMS messages and Voice calls to Ozeki NG SMS Gateway. The role of Ozeki NG SMS Gateway in this environment is to forward messages between your application and the telephone network. It is a gateway, that simplifies communication.

    To launch a service or to build an application the first thing to do is to determine which interface is the most appropriate. The most popular interface among businesses is the Database interface. For example if your company uses an SQL database server (MS SQL, Oracle, Mysql, etc) for storing information, you will probably find it easy to send SMS messages or to initiate voice calls by simply inserting a new record into the database. Ozeki NG SMS Gateway can be configured to pickup outgoing SMS text messages and Voice messages from database tables. Incoming messages can be also inserted into database tables.

    How to send SMS and Voice messages

    After you have setup your system, you are ready to send messages. You can specify whether you want to send SMS or Voice by specifying the message type parameter of the message. For SMS messages SMS:TEXT, for Voice calls AUDIO:WAV and AUDIO:TEXT are the message types you can use. The following webpages give an insight on how to send SMS and Voice messages:

    Quick start guide for setting up an SMS system

    How to send Voice messages


    If you would like to improve your business processes with automated mobile messaging, both SMS messages and Voice calls can be used. In either case you can reach the people you want to get in touch with in more efficiently way then through traditional communication channels, such as e-mail, human initiated calls. Ozeki NG SMS Gateway equipped with the Voice call addon gives you the ability to exploit the mobile messaging technology. It's worth to give a try and evaluate a license, by downloading the free trial version from the following URL:

    Download Ozeki NG SMS Gateway trial version.

    Next page: Purchase Voice-Call Addon
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