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"The World's most reliable SMS gateway software!"
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OZEKI NG SMS Gateway - Product Guide

5.2 Logging Contents | Search5.4 Reporting

Home > Product Manual > FAQ > 5.3 Errors

SMS Gateway SMS Gateway Home

Solutions:

If you are insterested in how to setup automated SMS notifications, you should apply one of the following configurations:

SMS through HTTP requests
SMS from E-mail
SMS from the command line
SMS using txt files


If you are a software developer you can proceed to adding SMS functionality to your source code by clicking on one of the following links:

PHP SMS example
C# SMS example
ASP SMS example
SQL SMS example
Delphi SMS example

If you would like to send and receive SMS messages from MS Office applications, please check out the following links:

Send SMS from MS Excel
Send SMS from MS Outlook
Check out Ozeki SMS Client

 


Automated phone calls?
Ozeki Phone System XE VoIP PBX software is an advanced PBX built for automated voice calls and 2 way SMS messaging. It has outstanding APIs for software developers. It can be used for:

Phone calls from SQL
Phone calls from HTTP
Voice and SMS applications

Callcenter developers
If you are working on telephone solutions, please check out the Ozeki VoIP SIP SDK.
It can be used to create VoIP client and server software.

Contact Us!
If you wish to get further information, do not hesitate to contact us!

E-mail: info@ozekisms.com

If you have a technical question, please submit a support request on-line.

Problem resolution

My messages are not received abroad. What can cause this problem?

 

Invalid number format or a restriction at your SMS service provider

You need to use the International number format, if you wish to make your messages reach international recipients or roaming recipients. It is also possible, that your SMS service provider does not allow your messages to go abroad. Please call them to find out. When you make the call be prepared to tell the name of the Country and the name of the mobile network, where your messages are not delivered. For more information on International number format please visit the FAQ topic about SMS number formats.

There are errors with the error code 1365 in the log, and the messages cannot be sent. Why?

 

It refers to the improper formatting of the phone number of the recipient, or some other SMS sending related error.

Make sure you are using the proper phone number format: +123456789 (international format), 0623456789 (or local number format).

If you see the following lines in your log:

INFO 3344: GSM Network registration information is not available.
INFO 3350: GSM network information:

It means, that you cannot send messages, because your modem is not registered to the GSM network. This can happen if there is no GSM signal, or the antenna is not connected properly to your modem. It might also be possible that your SIM card is not working. Please try to put your SIM into a normal handset and try to send an SMS from it.

If you are sure your modem is registered to the GSM network, please try the following:
1.) In the "Message handling" tab of the "GSM Modem configuration form", please check the "Include Service Center (SCA) in PDU" checkbox.
2.) Please verify, that SMSC setting for your network. Call the provider and find out what is the correct messages center address. Make sure this is entered into the GSM modem configuration form.
3.) Please make sure no PIN code is set on the SIM card. Try to put the SIM into another handset to verify if it asks for a PIN

The following URL: http://www.ozekisms.com/index.php?owpn=380 lists other possible reasons that can cause this problem.

My configuration is lost after restarting the service. What can I do about this?

 

You should give write permission to the service, so it can save configuration information in the following directory: "C:\Program Files\Ozeki\OzekiNG - SMS Gateway"

This problem occurs when the Ozeki NG service is not able to save the configuration file into the configuration directory. The configuration directory is: C:\Program Files\Ozeki\OzekiNG - SMS Gateway\config. Please enable write access to the service for this directory.

The Edit - Server Preferences, edit - Server restrictions and Driver - GSM modem 1 - Configuration winodws are all blank apart from the \'OK\' and \'Cancel\' buttons.

 

Javascripts need to be enabled in the webbrowser.

It is recommended to use Mozilla Firefox and as the webbrowser. With the default Firefox installation Javascript support is enabled. If you have disabled, it please enable it. Javascript support is needed to work with the graphical user interface.



Contents at a Glance:

1.1 SMS basics, Introduction to SMS messaging
1.2 Why is SMS so successful?
1.3 Example applications of SMS messaging
1.4 SMS number formats used in sending and receiving
1.5 What kind of messages can I send to a mobile device?
1.6 What is a Short Message Service Center (SMSC) or an SMS message center?
1.7 What is an SMS Gateway or an SMS application gateway?
1.8 What is a two way SMS system?
2.1 What are the prerequisites for setting up an SMS gateway?
2.2 What are the network requirements of an SMS gateway?
2.3 General Information about Ozeki NG SMS Gateway
2.4 How can I setup SMS routing for incoming and outgoing SMS messages?
2.5 What kind of message types can I use?
2.6 What kind of SMS Delivery reports are returned for submitted SMS messages?
3.1 How can I send and receive SMS messages through a GSM modem or GSM phone connected to a PC?
3.2 What is the Short Message Peer to Peer Protocol (SMPP)?
3.3 What is the Computer Interface Message Distribution Protocol (CIMD2)?
3.4 What is the Universal Computer Protocol / External Machine Interface (UCP/EMI)?
3.5 SMS messaging over the HTTP protocol
3.6 How can I send SMS messages through SMTP?
4.1 What kind of SMS APIs are there?
4.2 Is sending SMS from SQL possible?
4.3 How can I setup an HTTP to SMS configuration?
4.4 How can I setup an E-mail to SMS solution?
4.5 Can I send automatic SMS reply from a database?
5.1 How can I configure an SMS gateway for best performance?
5.2 What kind of logs are maintaned in the SMS gateway?
5.3 What kind of errors do I have to perepare for in the SMS gateway?
5.4 Can I setup reporting and cost control in the SMS gateway?
6.1 Is there a trial version available? What are the limitations?
6.2 What kind of licensing options do I have?




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