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OZEKI NG SMS Gateway - Product Guide

Troubleshooting Contents | SearchFull uninstall

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  Product Manual
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  Installation Guide
  User Guide
  Quick Start Guide
  User Interface
  Configuration
  Client software
  Administrator's guide
  Cluster
  Load Balancing for SMPP v3.3
  Troubleshooting
  Login problems
  Full uninstall
  SMS sending error page
  ESM Class
  Bypass proxy
  IP SMS timeout
  Error codes
  Reset deafult password
  Reading delivery reports
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  Manual uninstallation
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  Performance
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  High volume SMS messaging
  Recommended computer
  Bandwidth
  Manual installation
  Failover clustering
(Windows Server 2003)

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(Windows Server 2012 R2)

  SNMP
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  Message priorities
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Login problems

On this page you can find out what may cause login problems with the Ozeki NG - SMS Gateway software and how to solve them. You will be instructed about the Proxy settings, the program running as a Windows service, the Windows Firewall, as well as checking log entries.

Once you have downloaded and installed Ozeki NG - SMS Gateway, you need to configure it to allow sending and receiving SMS messages. To start to configure it, you need to log in.
However, you might have difficulty logging in. This may well have simple explanations, and you can probably easily solve it.

Login problems may be caused by any of the following:

  • The Proxy settings may not allow logging in.
  • The service may not be running.
  • The firewall may block access.

In the sections below you will be instructed what to do about each of these.

What to do about the Proxy settings

If it is the Proxy settings that stop you from logging in, you can easily solve the problem. Take the following steps:

Select the Internet Options item in the Tools menu in the menu bar of the Internet Explorer program (Figure 1).


Figure 1 - Selecting Internet Options

This will bring up the Internet options panel.
Select the Connections tab, and then click the LAN Settings button (Figure 2).


Figure 2 - Selecting LAN Settings

Then the Local Area Network (LAN) Settings panel will show up.
Make sure that neither of the checkboxes in the Proxy server section is checked (Figure 3).


Figure 3 - Proxy server not used for LAN

What to do if the service is not running

When you are using the Ozeki NG - SMS Gateway software for sending and receiving SMS messages, it is running as a Windows service in the background. If it is not, you cannot log in. If you have trouble logging in, you should check if the service is running. To check it, do the following:

Open the Control Panel from the Start menu.
Double-click Administrative tools in the panel (Figure 4).


Figure 4 - Opening the Administrative Tools panel


The Administrative Tools panel will show up.
Double-click Services in the panel.
This will bring up the Services panel.

If the service is running, you can see the status of Ozeki NG - SMS Gateway as "Started" in its entry (Figure 5).


Figure 5 - The program running


If it is not running, start it by clicking Start in the top left-hand corner of the panel (Figure 6).


Figure 6 - Starting the service

What to do about the firewall

You may not be able to log in to Ozeki NG - SMS Gateway, because the Windows Firewall may be blocking your access.

The program listens to requests on the 9501 port. It is essential for this port to be enabled on the firewall.

An alternative option is to turn off the firewall.
To turn it off, do the following:

Open the Control Panel in the Start menu.
Double-click Windows Firewall in the list of controls. This will bring up the Windows Firewall panel (Figure 7).


Figure 7 - Opening the Windows Firewall

Click to Turn Windows Firewall on or off (Figure 8).


Figure 8 - Windows Firewall on or off


To turn off the firewall, select the Turn off Windows Firewall (not recommended) radio buttons in the panel (Figure 9).


Figure 9 - Turning off the firewall

Viewing log entries

If none of the tips above helps, you should check the Engine.txt logfile in the Logs directory. It may include an entry or entries which may help you debug the login problem.

To open the Engine.txt file to view log entries, take the following steps:

Right-click the Start menu and select File Explorer.
Open the Program Files directory in the Folders section on the left.
Open the Ozeki folder in the directory (Figure 9).


Figure 9 - Opening the Ozeki folder

Open the OzekiNG - SMS Gateway folder in the directory.
Open the Logs directory in the folder.
Finally, open the Engine.txt file in the folder (Figure 10).


Figure 10 - Opening the logfile

Accordingly, the access path to the logfile is: C:\Program Files\Ozeki\OzekiNG - SMS Gateway\Logs

If the information you find in the log entries does not help either, you should try fully uninstalling and then reinstalling the program. To find out how to do it, read the Full Uninstall page.

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