On this page you can find out what may cause login problems
with the Ozeki NG - SMS Gateway software and how to solve them. You will be
instructed about the Proxy settings, the program running as a Windows service,
the Windows Firewall, as well as checking log entries.
Once you have
installed Ozeki NG - SMS Gateway,
you need to configure it to allow sending and receiving SMS messages. To start
to configure it, you need to log in.
However, you might have difficulty logging in. This may well have simple
explanations, and you can probably easily solve it.
Login problems may be caused by any of the following:
- The Proxy settings may not allow logging in.
- The service may not be running.
- The firewall may block access.
In the sections below you will be instructed what to do about
each of these.
What to do about the Proxy settings
If it is the Proxy settings that stop you from logging in,
you can easily solve the problem. Take the following steps:
Select the Internet Options item in the
Tools menu in the menu bar of the Internet Explorer program
Figure 1 - Selecting Internet Options
This will bring up the Internet options panel.
Select the Connections tab, and then click the LAN Settings
button (Figure 2).
Figure 2 - Selecting LAN Settings
Then the Local Area Network (LAN) Settings panel will
Make sure that neither of the checkboxes in the Proxy server
section is checked (Figure 3).
Figure 3 - Proxy server not used for LAN
What to do if the service is not running
When you are using the Ozeki NG - SMS Gateway software for sending
and receiving SMS messages, it is running as a Windows service in the
background. If it is not, you cannot log in. If you have trouble logging
in, you should check if the service is running.
To check it, do the following:
Open the Control Panel from the Start menu.
Double-click Administrative tools in the panel (Figure 4).
Figure 4 - Opening the Administrative Tools panel
The Administrative Tools panel will show up.
Double-click Services in the panel.
This will bring up the Services panel.
If the service is running, you can see the status of Ozeki
NG - SMS Gateway
as "Started" in its entry (Figure 5).
Figure 5 - The program running
If it is not running, start it by clicking Start in the top left-hand
corner of the panel (Figure 6).
Figure 6 - Starting the service
What to do about the firewall
You may not be able to log in to Ozeki NG - SMS Gateway,
because the Windows Firewall may be blocking your access.
The program listens to requests on the 9501 port.
It is essential for this port to be enabled on the firewall.
An alternative option is to turn off the firewall.
To turn it off, do the following:
Open the Control Panel in the Start menu.
Double-click Windows Firewall in the list of controls. This will
bring up the Windows Firewall panel (Figure 7).
Figure 7 - Opening the Windows Firewall
To turn off the firewall, select the Off (not recommended)
radio button in the panel (Figure 8).
Figure 8 - Turning off the firewall
Viewing log entries
If none of the tips above helps, you should check
the Engine.txt logfile in the Logs directory. It may include an
entry or entries which may help you debug the login problem.
To open the Engine.txt file to view log entries, take the
Right-click the Start menu and select Explore.
Open the Program Files directory in the Folders section on
Open the Ozeki folder in the directory (Figure 9).
Figure 9 - Opening the Ozeki folder
Open the OzekiNG - SMS Gateway folder in the directory.
Open the Logs directory in the folder.
Finally, open the Engine.txt file in the folder (Figure 10).
Figure 10 - Opening the logfile
Accordingly, the access path to the logfile is:
C:\Program Files\Ozeki\OzekiNG - SMS Gateway\Logs
If the information you find in the log entries does not help
either, you should try fully uninstalling and then reinstalling the program.
To find out how to do it, read
the Full Uninstall page.
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